Video Transcription:

You go to use your computer like usual. You start it up, log in, and instead of seeing your empty desktop, there’s a pop-up saying that your computer is in immediate danger due to viruses or other kinds of threats. You might try to close the pop-up, but there is no way to do so. You might then notice that the pop-up gives you a phone number to call for tech support. They’ll claim to be Microsoft, Apple, Google, or some other reputable company, and before they can help you with your computer virus needs, they’ll ask for money. They’ll take that money and you will never hear from them again.

It’s called a tech support scam. A particularly popular scam currently because it works. When you’re being told that your expensive piece of technology is in immediate danger and you’re clearly given a phone number to solve your problems, it can be easy to forget that a world of scammers is out to get you at all times. However, it is important to remember that IT support will never contact you that way. Real support messages can always be closed, and companies like Microsoft will never ask you to send them money for help. If you do see such a pop-up, contact the company that manages your device or your IT provider. Also, you should be able to close the pop-up through the task manager which you can access by pressing the control, alt, and delete keys at the same time.
​
The most important takeaway, as always with scams, is that you should never send money to anyone who petitions you for it on the internet or over the phone. Also, if anyone ever asks you to pay via gift cards or Bitcoin, they’re most certainly a scammer. If you have any questions, or you’re a business owner in need of simple and effective tech support, feel free to contact us here at Nice Guy Technology. We’re here to help.
​

Video Transcription:

​You’ve won the lottery, they’ll say! Or maybe your computer is virus-ridden they’ll say. Before receiving your funds or your IT support, they might ask you to pay a small sum… with gift cards?

​Gift card scams are relatively easy to spot compared to the majority, but it’s still important to discuss them. A gift card scam is a scam where someone will ask you, for any reason, to direct a sum of money their way using gift cards. They might request gift cards for a service they’re promising to render or as a fee before you receive a prize. It works the same way as any other scam, but gift cards are simpler to steal. There’s a world of fraud and financial complexity that a scammer needs to brave when reaching into your wallet, but getting you to hand over the identification number on a simple gift card is a clean and efficient way of stealing from you.

To put it bluntly, no upstanding institution will ever ask you for a gift card. That’s just not how the trading of goods and services works, and if anyone ever does ask you, they are without a doubt a scammer. Just remember: Gift cards are for giving, nothing else! As always, if you’re a business owner and you have any questions or concerns, please feel free to contact us here at Nice Guy Technology. We’re here to help.

Okay, computers are complicated. Everybody knows it, even IT professionals understand how infuriatingly complex computers can be sometimes! Unfortunately, the average computer owner doesn’t know what it takes to make a computer last, and you may have wondered in the past why that factory new performance and speed turns into the unbearably sluggish piece of junk we’ve all dealt with at some point or another. And you can’t be blamed for not knowing either, because a computer’s need for maintenance isn’t talked about and as widely known as a car’s for instance.
 
Even if you aren’t a big car person, and I am not, we all know about the basic upkeep that a car requires. Topping up the tank, getting an oil change, putting air in the tires are all things we know we have to do, because if left unchecked, they could cause much bigger problems. Computers are exactly the same way! If you don’t at least occasionally pay attention to your computer’s needs, it can cause lasting damages down the road.
 
Secondly, both need to be cleaned every once in a while. Neglecting a car’s hygiene won’t only make it look bad, it will also make it rust faster which in turn can interfere with its performance. While your computer won’t quite rust over, you have to be on the lookout for dust. I know, I know, the most common indoor annoyance since the existence of particles is difficult to keep at bay but checking the inside of your computer periodically will really go a long way. If you find dust clogging up the inside, use a can of air to blow it loose and a soft cloth to wipe it down. Dusting the inside of a computer can go a long way towards staving off damage down the road.
 
Thirdly, we like cars to go fast. Not everyone wants to be a speed demon, but at the very least we want to go fast enough to get where we’re going in a reasonable amount of time. Once again, that sounds exactly like what we expect out of our computers. Waiting for something to load on a computer is a comparable experience to sitting in rush hour traffic sometimes. And just like rush hour, you might be dealing with this problem on a regular basis, if not every day. There are a number of both free and not-so-free tips on how to speed up your computer on our video "How To Speed Up Your Computer".

Another huge similarity is the need for safety features and precautions. We care about them a lot on our cars, and for good reason. There’s a good reason that a car’s brakes can always overpower its engine. Turn signals aren’t only there for convenience, they’re there so that you can let nearby drivers and pedestrians what you’re doing, and everyone’s safer for it. Anti-virus works the same way. Sure, your computer’s security may not be a matter of life and death like a car, but it very much is a matter of financial ruin, identity theft, and losing your control of your social media, which is scary for a myriad of reasons. If you’re a business owner, this is especially important. For example, sixty percent of businesses that are hit with ransom-ware attacks go out of business within six months. Being lax on IT security can lead to the loss of your very livelihood. Consult your IT provider to make sure you have more than enough protection.
 
If you still need your IT secured, give us a call here at Nice Guy Technology. We’re here to help.

Video Transcription:
​Computers are constantly evolving. In a world where technological innovations are moving faster than ever before, your computer’s speed should be no exception. The days of dial-up, and even low-speed Wi-Fi, are largely antiquated and gone. With these advancements in connectivity and hardware, your computer should always run super quickly... right? Unfortunately, we both know that that’s not always the case. Computer manufacturers rarely prioritize speed over everything else, and because of that, we so often find ourselves in the multi-generations old issue of screaming at your computer because it won’t even Google something quickly let alone download a file. Luckily, we have some tips on how you can speed your computer up and stop dealing with those spinning beach balls and blue rings.

Let’s start with some things you can do that are totally free and won’t pose any cost to you: Firstly we recommend deleting unnecessary files from your main hard drive. Whether it be a solid state or a hard disk drive, your computer may be performing slowly due to the clutter of unneeded files. Scanning your computer for viruses also helps, as removing those viruses could and likely will speed up your computer. Also, if you have a lot of programs open at the same time, this can really slow down your computer, so try keeping your opened programs to a minimum, and see if you notice any difference. This is especially likely to be a culprit if you use particularly taxing programs such as video editors. Keeping your operating system up to date can help as well, because using a computer on an outdated foundation will likely cause various performance issues. It’s also very important to never download a program that promises to speed your computer up for you unless you know for certain that it’s legitimate. There are services such as the anti-virus Bitdefender that comes with a package for performance optimization. Choosing a less than reputable program for this, however, could give you viruses or malware.

If those free, less involved options don’t work for you, you may need to go a bit further in how you improve your speed. Namely, your computer’s hardware might need to be upgraded. The number one hardware upgrade that we recommend is from a regular hard drive to a solid-state drive, or SSD. This will make your computer so much faster with loading and opening programs, assets, and any other files you end up storing on that drive. Our second recommendation is to install larger amounts of RAM into your computer. RAM is also commonly referred to as your computer’s memory. Upgrading memory basically makes the computer a better multitasker so that having multiple programs open won’t be such an issue. Of course, sometimes even a hardware upgrade can’t solve an issue if your computer is too old or too beat up. If your goal is to pump some more life into a decade old computer, we recommend having a professional look at first to let you know if it would be a waste of your money. 

As always, if you have any questions, please feel free to contact us here at Nice Guy Technology. And, if you’re a business owner, there’s no reason that IT should be yet another responsibility for you. Please give us a call, we want to know how we can help make your life a little bit easier.

It is time for students to start the school year, and with different times comes different procedures. Most kids will be studying online, at least for now. With the internet playing an increasingly vital role in children’s lives, we must be vigilant toward the online dangers that could threaten their safety. We have devised these 6 tips to help you and your children understand how to stay safe so that you can focus on giving your child a great education.

1. Treat all your personal information like your biggest secret. Never share a full name, school name, password, home address, or phone number. Assume that anyone on the internet wants this information for malicious purposes.
2. Stranger Danger! Let your student know that if a stranger reaches out to them online, they need to block that person and tell you or a trusted adult immediately.
3. Remind students to ask permission before downloading or purchasing apps.
4. Be wary of emails from people you/they don’t know. Never click links or open attachments that you aren’t expecting from someone.
5. When using video, be aware of your surroundings. Does the background reveal any personal information or exact location? Use a sticker or piece of tape to cover the camera when not in use.
6. If your student or any other child becomes the target of cyberbullying, remind them to screenshot the evidence, block the bully, and share the experience with a trusted adult.

Video Transcription:
Hi, we're Nice Guy Technology and we're an MSSP - or Managed Security Services Provider. What does that mean in English? Well, business waste time and money every day on technology issues. We fix the problems and keep things running smoothly so that you can have peace of mind and focus on your business!

​We provide automated, remote monitoring as well as top of the line antivirus and antimalware so that your technology can stay secure and last longer. We'll even connect remotely to your computer to help you solve a problem on the spot! We also provide onsite assistance because sometimes technology needs a hands-on approach. If you're located in the greater Columbus area, we'll be there.

Nice Guy Technology strives to provide small to medium sized businesses with a simple, effective solution for tech management that doesn't require the elevated cost of a full time, in-house IT professional. You should be able to spend the time you need focusing on your business, not wrangling your technology.

​And, you should never have to deal with rude or complicated IT professionals. With Nice Guy Technology, you won't have to. We stand by our obligation to be... kind, committed and clear with everyone we work with. Thank you! We can't wait to help you accomplish great things!

Video Transcription:
​What exactly are the cookies and cache and what do they do? Well, when you visit certain websites, they’ll create what’s called a cookie. Unfortunately, not the baked treat cookie. Although that would be awesome. Rather, these cookies are files that save your browsing information so that things can run and load faster. The cache is pretty similar. It keeps pieces of and parts of the different pages you visit in its memory so that it can load faster the next time you visit those pages.
 
The problem is that cookies and the cache can do exactly the opposite of what they’re supposed to by clogging up your browser, especially if the data is older. This is why clearing them could help speed things up or fix problems you might be having with the site. Here’s how you can clear the cache and cookies:
 
I’ll be showing you how to do this first with Chrome, and secondly using Firefox. Other browsers should work quite similarly. In Chrome, first click the “more” button in the top right corner. It looks like 3 dots stacked on top of each other. Then go down here and hover the mouse over “more tools.” Mouse over here and click on the “clear browsing data” button. It’ll open up the settings tab here, and if you want to preserve your browser and download history, you can go to the advanced section here and uncheck everything except for “Cookies and other site data” and “Cached images and files.” Then click clear data at the bottom right of the popup, and you’re done!
 
On Firefox, you’ll want to click on the “gear icon” in the top right corner. This takes you to a menu that has several different tabs on the side. Click the Privacy and Security tab and scroll down until you see “Cookies and site data.” From here you will have the options for clearing data, managing data, and managing permissions as well as a box that can be checked that allows Firefox to delete the cookies and site data when Firefox is closed. To clear the cookies and cached images, just click “clear data,” then on the next menu, click “clear.”
 
If you have any questions or concerns, please feel free to reach out to us here, at Nice Guy Technology! We’re here to help.

Video Transcription:
​You’ve likely heard the term “phishing” before, but what exactly does it mean? Well, phishing refers to when hackers disguise themselves as trusted sources to try to trick you into “taking the bait” so to speak, so that they can steal your sensitive information. These phishing attempts can come in the form of email, text messages or phone calls and often times appear to be legitimate.
Let’s talk about a few tricks you can use to protect yourself from phishing scams:
 
Never send passwords or personal information via email. Your information is the primary thing that hackers and scammers are looking for, and they’ll use it to access your finances or anything else they can use to make a profit at your expense.
 
Secondly, don’t click unexpected links or open unexpected attachments. Hackers use these to install viruses on your device, and you likely won’t know the extent of the damage until it’s far too late.
 
It’s also important to hover your cursor over links to reveal the actual URL. If the real URL is different from the one that appeared to be legitimate, then that’s a huge red flag that something is wrong! You’ll also want to check the URL and the message for misspellings and poor grammar. It’s incredibly unlikely that a legitimate company will be sending out haphazardly written materials, and far more likely that a criminal would do exactly that.
 
Please, if you receive an email, text, or voice message that seems phishy, check with your IT department or feel free to contact us here, at Nice Guy Technology! We’re here to help.

Video Transcription:
​We’re in the middle of Spring now, and despite the world being turned upside down, I think that the Spring-cleaning mindset is just as important as ever. In fact, more important than it ever has been! We’re all a little, or a lot, stir crazy, and setting some goals for yourself while in quarantine can do nothing but help. That’s why I’d like to give you some ideas for Spring-cleaning your tech.
 
I know that we’re probably nowhere near the first people to recommend physically cleaning your technology right now, but that’s because it really is a good idea to get those germ-infested screens nice and pristine! First of all, we recommend using canned air to get all that dust and debris out of the interior of your computers and keyboards. Dust accumulates in these areas much faster than you’d think, and with enough buildup and time, can and likely will do damage to your devices. To clean the grime off of screens and the outside of your tech devices, you can either use a solution made for that, or use a glass cleaning solution as long as it doesn’t have ammonia. You’ll also want to use a microfiber cloth to avoid being too rough.
 
Your hardware isn’t the only thing that needs attention, the software side of things should get a touch up as well. Check to see if your device needs software updates, or if your applications need updated. Also, one of the most important things you can do to ensure lasting security for your data is to back everything up! Systems, devices, and files all need backed up, and only then can you be sure that no matter what happens to your device, you’ll be able to find everything you otherwise would have lost. You’ll also want to delete all of the applications you no longer use. We’ve all downloaded applications that we wanted to use a year ago and haven’t touched since, but they unnecessarily take up space and can slow your computer down. Dormant apps could even pose a security risk depending on how secure they are to begin with!
 
If you have any questions or concerns, please feel free to comment on this video or reach out to us here, at Nice Guy Technology! We’re here to help.