You go to use your computer like usual. You start it up, log in, and instead of seeing your empty desktop, there’s a pop-up saying that your computer is in immediate danger due to viruses or other kinds of threats. You might try to close the pop-up, but there is no way to do so. You might then notice that the pop-up gives you a phone number to call for tech support. They’ll claim to be Microsoft, Apple, Google, or some other reputable company, and before they can help you with your computer virus needs, they’ll ask for money. They’ll take that money and you will never hear from them again.
It’s called a tech support scam. A particularly popular scam currently because it works. When you’re being told that your expensive piece of technology is in immediate danger and you’re clearly given a phone number to solve your problems, it can be easy to forget that a world of scammers is out to get you at all times. However, it is important to remember that IT support will never contact you that way. Real support messages can always be closed, and companies like Microsoft will never ask you to send them money for help. If you do see such a pop-up, contact the company that manages your device or your IT provider. Also, you should be able to close the pop-up through the task manager which you can access by pressing the control, alt, and delete keys at the same time.
The most important takeaway, as always with scams, is that you should never send money to anyone who petitions you for it on the internet or over the phone. Also, if anyone ever asks you to pay via gift cards or Bitcoin, they’re most certainly a scammer. If you have any questions, or you’re a business owner in need of simple and effective tech support, feel free to contact us here at Nice Guy Technology. We’re here to help.