Ever met someone that was happy their computer stopped working? Neither have we. When your technology fails, you need it fixed fast. Yet, depending on the problem, it could take hours or possibly days. However, just a little maintenance and preparation could keep the downtime to a minimum, or even prevent it from happening at all.
What do I mean by this? Let’s compare the traditional break-fix model of dealing with technology issues to a more proactive approach called managed services.
The break-fix model is short-term solution and just like it sounds. When something breaks, you try to get it fixed. And it since things always break at the absolute worst time, you’re usually trying to get it fixed as soon as possible.
If you happen to have someone you regularly turn to for tech issues, then hopefully they have the time in their schedule to help you with your emergency. If not, you either have to wait or find someone else that can help you now.
If you don't have someone you've used before, you'll need to ask around, look at reviews, find someone with expertise with your apps, services, or network. Then, you'll probably need to make several calls until you find someone that can come out now.
Then you have the issue of trusting someone new with your computer, server, network, and passwords. A business has good reason to be wary of giving that kind of access to someone they are hiring on a one-off basis.
The break-fix model can definitely get messy.
On the other hand, the managed services model is a long-term solution. When you work with a managed service provider (MSP), they get to know your setup and your business needs. They monitor your computers and network so they can resolve small problems before they become bigger issues. They also help protect you from threats to your technology like malware, hardware failure, equipment theft, and even natural disasters. And in the event a disaster strikes, they have the plan and resources to get you up and running as quickly as possible.
The managed service provider will also have the advantage of already knowing your business systems and how you use technology. As a trusted advisor already supporting your business, they can find and resolve problems more quickly. They don’t have to learn your IT setup from scratch, especially if they were the ones that set it up in the first place!
Your managed services partner can also take precautionary measures when they know you’re coming up on your busy season. Alternatively, they'll know when your business slows down, so they can schedule any time-consuming updates or system upgrades when it’s more convenient.
Working with a managed services provider has benefits beyond dealing with downtime issues, too. They are partner invested in your business success. They can offer valuable input to improve your productivity and streamline your business processes. They can help you budget for necessary upgrades and help you plan as your technology needs change.
As you can see, there are many benefits to working with a managed services provider beyond just when things go wrong. Don’t wait for a downtime disaster to seek out someone to get you back in business. Instead, partner with a managed services provider to avoid those problems in the first place. As always, if you have any questions or would like more information, we’re here to help!